Pricing & services

Property listing and the owner success fee are both ¥0. Optional ATLAS viewing assistance and move-out packages are charged separately when selected.

Saving creates an unpublished listing. After the required checks, pressing Publish starts a one-month publication period. It is unpublished at expiry, but your details remain. Start another period explicitly with Republish. Hiding and reopening within a period does not extend its end date.

Rent guarantee information provides for up to three months of cover, subject to the guarantee contract, eligible amounts, documents and reporting deadlines. Contact ATLAS when arrears arise for checks, reminders and guidance under the applicable terms.

Identity, required documents and application details are reviewed. Following ATLAS checks, the owner makes the final decision under the rental conditions. Submitting an application does not guarantee acceptance.

Publication requires owner identity approval and checks of property details, photos and listing conditions. Additional documents such as registry information and payout-account requirements are explained according to the property and services used.

No. Configure owner-accompanied, self-guided or ATLAS-assisted viewings as appropriate for the property. Self-guided visits require key and access arrangements. ATLAS assistance is an optional paid service in Tokyo, subject to availability and scheduling.

Resident communication is included in the basic ATLAS management contact service, with no additional fee or enrollment. ATLAS contacts the owner when their confirmation or decision is needed.

Damage and records are reviewed under the contract and actual conditions. Ask about restoration and settlement at move-out. Not all repair costs are included in guarantee coverage or package prices.

The optional Tokyo move-out package covers inspection, standard cleaning, obtaining repair estimates, draft cost allocation and settlement, review and completion reporting. Actual repairs and equipment replacement are quoted separately.

Listings and declarations are reviewed under the terms. False statements or material omissions may exclude guarantee or support coverage. Provide known information accurately before publication.

Publication follows owner identity and applicable property-information checks. These do not guarantee the condition of a home or the absence of problems. Review facilities, costs and conditions in the listing, at the viewing and in the contract.

Contact ATLAS with the discrepancy and supporting records so declarations and listing details can be checked. Where company rules apply, refund handling is generally available within two months after move-in. Eligible costs, conditions and deadlines are reviewed individually; this is not a blanket refund guarantee.

Keep records such as photos and contact the owner or ATLAS support. Listing, application and declared information are reviewed to guide you to the appropriate contact. Repairs are not automatically free; responsibility follows the applicable conditions.

Routine inquiries to ATLAS are included in basic support. Ask about equipment, neighbors, contracts, payments, renewal or move-out without enrollment or an additional support fee.

Check the viewing methods offered on the listing and request a time. Use the owner-accompanied, self-guided or ATLAS-assisted options configured for that home. Visit only after the time and key or meeting arrangements are confirmed.

Japanese and non-Japanese applicants can use ATLAS. Check the rental conditions and submit identity and required documents. Reviews and conditions apply regardless of nationality; acceptance is not guaranteed.

Rent and applicable common charges are property costs; rent guarantee service is required at move-in. Deposits and renewal fees vary by contract. Resident support is included at no extra charge; key exchange is optional. Fire and contents insurance is required or optional according to the property. If required, choose your own policy and submit proof after the lease is concluded. Moving costs are not included in ATLAS billing.

Key money cannot be set on ATLAS and there is no brokerage fee. Deposits, guarantee fees and property-specific costs are separate. This does not mean the entire move-in cost is zero.