ATLAS DOT ONE Terms

ATLAS DOT ONE Terms of Service (English) Version: Version 1.5 Created: 2026-09-27 Effective Date: 2026-09-27 Business name: ATLAS DOT ONE Japan株式会社 (the "Company") Person responsible for operations: Akira Takezawa Address: Taira Maison 102, 1-15-14 Adachi, Adachi-ku, Tokyo 120-0015, Japan Phone: +81-70-9475-3036 Email: AtlasOfficial@atlasincco.io ──────────────────────────────────────── These Terms of Service (the "Terms") set forth the conditions for using ATLAS DOT ONE (the "Service"). The Service provides platform functions for listing and applying for rental properties, together with property management, rent collection agency services, rental debt guarantees (rent guarantees), cleaning, post-move-out repair cost estimation, and optional move-out packages supplied by the Company (collectively, the "Ancillary Services"). Important Notes - The Owner is the landlord and the Tenant User is the tenant under the lease. The Company is neither the landlord nor the tenant. ATLAS DOT ONE Japan株式会社 acts as property manager, rent collection agent, and rental debt guarantor in accordance with applicable law and the relevant agreements and guarantee terms. - The Company is the provider of the Ancillary Services. It may subcontract part of the work, including viewings, cleaning, repairs, key handling, and move-out support, to external businesses as necessary. Subcontracting does not transfer or exempt the Company from its contractual responsibility to Users. - Inquiries about property management or issues during the tenancy should normally be directed to the Company's management contact, which coordinates with the Owner as necessary. Basic management and inquiry handling do not require enrollment in a paid option. The move-out package is an optional service that an Owner may order at move-out; Tenant Users are not required to use it. ──────────────────────────────────────── Table of Contents Chapter 1 General Provisions Chapter 2 Definitions Chapter 3 Accounts Chapter 4 Description of the Service Chapter 5 Owner Obligations for Listings Chapter 6 Tenant User Obligations / Formation and Performance of Transactions Chapter 7 Dashboard (Messages, Documents, Notices) Chapter 8 Fees, Payments, and Subscription Chapter 9 Rental Debt Guarantee Service Chapter 10 Cleaning Service Chapter 11 Post-Move-Out Repair Cost Estimation Service Chapter 12 Prohibited Acts Chapter 13 Content and Intellectual Property Chapter 14 Changes, Suspension, and Termination of the Service Chapter 15 Disclaimers and Limitation of Liability Chapter 16 Indemnification Chapter 17 Exclusion of Anti-Social Forces Chapter 18 Notices and Communications Chapter 19 Amendments to the Terms Chapter 20 Governing Law, Jurisdiction, Severability, Language, and Miscellaneous ──────────────────────────────────────── ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 1 General Provisions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 1 (Applicability) 1. These Terms apply to all users of the Service (each, a "User"). By using the Service, you agree to these Terms. 2. Rules, guidelines, help pages, pricing tables, individual conditions, notices, and other materials displayed by the Company within the Service (regardless of name) form part of these Terms. If an individual condition conflicts with these Terms, the individual condition prevails. 3. When a User uses a service independently supplied by a payment processor or another third party, the applicable third-party terms will be disclosed in advance and any required consent obtained. The Company's subcontractors do not become the User's contracting party for subcontracted work, and their terms do not automatically apply to the User. Article 2 (Formation of the Service Agreement) 1. A service agreement between the Company and the User incorporating these Terms is formed when the User starts using the Service or completes the Company's prescribed consent procedure (e.g., checking a box). 2. If the User is under 18 years of age, the User must obtain the consent of a legal guardian. Article 3 (Privacy Policy) The Company handles User information in accordance with the "ATLAS DOT ONE Privacy Policy" separately established by the Company. Users agree to the Privacy Policy. Article 4 (Operating Entity) The Japan-facing Service for rental properties located in Japan (the "Japan Service") is operated in Japan by ATLAS DOT ONE Japan株式会社. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 2 Definitions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 5 (Definitions) In these Terms, the following words have the meanings set forth below: (1) "User": any person using the Service (including tenant users, owners, corporate personnel, management companies, and viewers) (2) "Tenant User": a User who considers renting/using a property and applies for, enters into, and uses a property (3) "Owner": a User who lists a property and provides it to a Tenant User (individual or entity) (4) "Property": a rental target listed on the Service (housing, rooms, offices, or other spaces) (5) "Listing Information": information an Owner posts on the Service, including conditions, photos, equipment, fees, cancellation rules, and notices (6) "Transaction": all acts between a Tenant User and an Owner, including applications, reservations, lease agreements or other contracts, payments, key handover, move-in/move-out, refunds, and damages (7) "Dashboard": the function/screen in the Service where messages, notices, billing, payments, documents, and work requests can be managed (8) "Subscription": a continuing-use contract or recurring service fee (monthly, yearly, etc.) for continued use of certain features of the Service (9) "Ancillary Services": property management, rent collection agency services, rental debt guarantees, cleaning, repair cost estimation, optional move-out packages, and other services supplied by the Company. Optional services depend on the applicant's choice and agreement (10) "Subcontractor": an external business engaged by the Company to perform part of the work necessary for the Service; a subcontractor does not become the User's contracting party for that work (11) "Payment": payment and collection by credit card, bank transfer, or other methods designated by the Company (12) "Content": text, images, videos, audio, data, reviews, posts, software, and the like ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 3 Accounts ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 6 (Registration Information) 1. Depending on the function, Users may be required to register an account prescribed by the Company. 2. Users must provide true, accurate, and up-to-date registration information and promptly update it if changes occur. 3. The Company is not liable for any damages suffered by Users or third parties due to deficiencies, falsity, or delayed updates of registration information, except where caused by the Company's willful misconduct or gross negligence. Article 7 (Identity Verification and Screening) 1. For legal compliance, fraud prevention, unpaid-payment risk management, guarantee screening, AML/CFT compliance, and security, the Company may request identity verification using photo identification and a facial image, non-photo identification and other supporting documents, additional information, and checks concerning anti-social forces, sanctions, adverse media reports, or other screening prescribed by the Company. 2. The Company may require completion of identity verification for all or part of the Service, applications, payments, deposits or withdrawals, guarantee screening, and other designated functions. 3. The Company conducts rental debt guarantee screening. Based on screening, it may decline applications for registration, use, or guarantees. Restrictions or termination after approval must comply with applicable law and the relevant agreements and guarantee terms. Screening results or account restrictions alone do not automatically suspend or invalidate an existing guarantee. Article 8 (Account Management) 1. Users are responsible for managing their IDs, passwords, and other credentials. Actions performed through an account are deemed performed by the relevant User. 2. If a User becomes aware of suspected unauthorized use, the User must promptly notify the Company and follow the Company's instructions. Article 9 (Suspension; Restriction; Deregistration) 1. If the Company reasonably determines that a User falls under or may fall under any of the following, the Company may, without prior notice, suspend use, restrict functions, suspend/delete listings, hold payments, delete posts, deregister the account, or take other necessary measures: (1) violation of these Terms or applicable laws (2) false, materially incorrect, or defective registration information or submitted materials (3) failure to provide a reasonable explanation/response by the deadline set by the Company, or continued unreachability/ignoring, in response to inquiries, correction requests, or verification requests from the Company, the counterparty User, or a manager (including management companies/landlords) (4) repeated cancellations/no-shows after application/reservation/contract formation, including refusal to accept, refusal to hand over keys, or inability to move in, or a high likelihood thereof (5) occurrence of unpaid amounts, late payments, chargebacks, or a high likelihood thereof (6) suspected involvement with anti-social forces (7) unauthorized access, fraud, impersonation, money laundering, or other improper acts, or suspicion thereof (8) any other case where the Company reasonably deems measures necessary to protect Users or operate the Service 2. The Company is not liable for damages arising from measures under the preceding paragraph, except where caused by the Company's willful misconduct or gross negligence. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 4 Description of the Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 10 (Positioning of the Service) 1. The Service consists of (i) platform functions such as listing, searching, and applying for properties and (ii) Ancillary Services including property management, rent collection agency services, rental debt guarantees, cleaning, repair cost estimation, and optional move-out packages. 2. The Owner is the landlord and the Tenant User is the tenant under the lease; the Company is neither the landlord nor the tenant. The Company acts as property manager, rent collection agent, and rental debt guarantor under applicable law and the management agreement, lease, guarantee terms, and other individual agreements. 3. The Company's management contact normally receives and handles inquiries about property management, defects during the tenancy, repairs, keys, contracts, billing, move-out, and restoration, coordinating with the Owner as necessary. Basic management and inquiry handling do not require enrollment in a paid option. Paid additional work beyond the basic scope is performed only after the scope, price, payer, and conditions have been disclosed and the applicant has agreed. 4. The Company may reasonably request information, send notices, suspend listings, or hold payments for legal compliance, User protection, and operation of the Service. These measures do not guarantee formation of a lease or resolution of a dispute, but do not exempt the Company from its own obligations for management, collection agency services, rental debt guarantees, or optional services. Article 11 (Subcontracting) 1. The Company may subcontract part of the work necessary to provide the Service, including property management, viewing assistance, cleaning, repairs, key handling, move-out support, and move-out packages, to external businesses. 2. Such businesses perform the work as the Company's subcontractors; subcontracting does not change the contracting parties between the Company and the User. The Company remains responsible under applicable law and its agreements for selecting and supervising subcontractors and performing services that include subcontracted work. Personal information is handled in accordance with Article 5 of the Privacy Policy. Article 12 (Third-Party Services) The Company may use third-party services (cloud, payment, communications, maps, identity verification, etc.) to provide the Service. Third-party outages or failures may affect the Service. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 5 Owner Obligations for Listings ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 13 (Accuracy of Listing Information; Disclosure of Material Facts) 1. Owners create Listing Information at their own responsibility and must keep it true, accurate, and up-to-date. 2. Owners must not engage in false listings, omission of material facts, misleading displays, or violations of laws (including, without limitation, the Act against Unjustifiable Premiums and Misleading Representations, the Act on Specified Commercial Transactions, the Act on the Protection of Personal Information, the Civil Code, and applicable ordinances). 3. If a property cannot be used due to rights/rules/contracts of third parties (landlords, management companies, management associations, etc.), or if use may be restricted, the Owner must clearly disclose this and explain it to Tenant Users in advance. 4. Owners represent and warrant that they have the authority to provide the property and will comply with laws, rules, and contracts necessary to conclude and perform the lease/Transaction. 5. Owners must promptly and clearly disclose facts that materially affect a Tenant User's decision (the "Material Facts") once known, and must respond to inquiries in good faith. Material Facts include, without limitation: (1) facts that must be disclosed/explained under law or good faith in transactions (e.g., matters that may constitute psychological stigma requiring disclosure) (2) serious defects/malfunctions (leaks, mold, odor, water leakage, critical equipment failures, etc.) (3) serious hygiene/safety issues (large-scale pest/rodent infestation, risk of health damage, etc.) (4) significant restrictions due to management rules or usage limitations 6. For user protection, the Company may request supporting materials (disclosure forms, management rules, repair history, photos, etc.) or correction of listings. Owners must reasonably cooperate. 7. If an Owner fails to disclose Material Facts, makes false disclosures, or if defects materially impair habitability and a Tenant User cannot reasonably use the property, the Owner may be responsible, in accordance with applicable law and the lease/Transaction, for rent reduction, refund of paid amounts, termination, damages, etc. 8. If a Tenant User suffers damages due to an Owner's false listing, omission of Material Facts, or no-show/cancellation by the Owner (including double booking, refusal to accept, refusal to hand over keys, or inability to move in), the Owner must resolve the matter at its own responsibility and expense. Article 14 (Response to Inquiries) Owners must respond in good faith within a reasonable period to inquiries from Tenant Users and the Company. Article 15 (Suspension/Deletion of Listings) 1. If the Company reasonably determines that any of the following applies or may apply, the Company may suspend, hide, or delete the listing of the relevant property: (1) Listing Information is false or misleading (2) omission or insufficiency of Material Facts that poses user-protection concerns (including matters that may constitute psychological stigma or serious hygiene/safety issues) (3) failure to reasonably respond by the deadline to the Company's correction requests, material submission requests, or inquiries (4) occurrence or high likelihood of no-shows, double booking, or inability to move in (5) suspected serious hygiene/safety issues (6) any other case where the Company reasonably deems necessary for user protection or operations 2. Suspension/deletion of a listing under the preceding paragraph does not mean that the Company terminates the Transaction (e.g., a lease). Termination must be carried out by the parties in accordance with applicable law and their contract. 3. The Company is not liable for damages arising from suspension/deletion of listings, except where caused by the Company's willful misconduct or gross negligence. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 6 Tenant User Obligations / Formation and Performance of Transactions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 16 (Tenant User's Duty of Confirmation) 1. Tenant Users must confirm Listing Information and the Owner's conditions (fees, period, key handover method, cancellation rules, prohibited acts, restoration, etc.) before applying or contracting. 2. Tenant Users normally provide information necessary for contracting and property management, such as identity information and emergency contacts, to the Company's management contact. The Company shares necessary information with the Owner and coordinates with the Owner in accordance with the Privacy Policy. 3. Tenant Users must comply with laws, contracts, building rules, and neighborhood considerations when using a property. 4. Tenant Users who discover serious habitability, hygiene, or safety defects or incidents must promptly notify the Company's management contact within a reasonable scope and cooperate in investigation and remediation. The Company coordinates with the Owner as necessary. This does not prevent emergency calls to the fire department or police or other necessary action permitted by law. Article 17 (Formation of Transactions) 1. The timing and conditions of formation, payment conditions, and cancellation conditions of applications/reservations/contracts follow Listing Information, the Owner's rules, and the procedural displays within the Service. 2. The Company's functions, including applications, messaging, payments, and documents, support Transaction procedures; an application alone does not guarantee formation of a lease. The Company's contractual obligations for management, collection agency services, rental debt guarantees, and other services follow the relevant agreements and guarantee terms. Article 18 (Cancellation, Refunds, Delinquency, etc.) 1. Cancellation and refund conditions for Transactions follow Listing Information and the parties' agreement. 2. Where the Company collects service usage fees or system fees, refundability and conditions follow the displays within the Service or conditions separately set by the Company. 3. Refunds and compensation where a Transaction cannot be performed due to disasters, transportation stoppages, administrative orders, system failures, or similar events are handled under applicable law and the relevant agreements. The Company carries out necessary communications and coordination as the management contact and is not exempt from responsibility for its own work merely because it is not a party to the lease. 4. If an Owner fails to disclose Material Facts, or serious defects or hygiene/safety issues materially impair habitability such that a Tenant User cannot reasonably use the property, the Tenant User may, in accordance with applicable law and the lease/Transaction, seek rent reduction, suspension of payment, termination, refund, etc. 5. If a Tenant User fails to pay rent or other amounts by the due date, the Company checks payment status and undertakes necessary communications, reminders, and other responses within its contractual scope and authority as property manager and collection agent. ATLAS DOT ONE Japan株式会社 is the rental debt guarantor, and its guarantee performance and recourse follow Chapter 9 and the guarantee terms agreed at contracting. This does not prejudice the Owner's rights under applicable law and the lease. 6. Termination of the lease, demands for possession, and similar measures arising from arrears must be taken by a person with the relevant authority through proper procedures under applicable law and the lease. Restrictions or termination of a guarantee follow applicable law and the agreed guarantee terms; they do not arise automatically solely because of a specified period or number of late payments. These Terms do not authorize unauthorized entry, changing locks, removal of belongings, or other unlawful self-help measures. Article 19 (Loss of Keys, etc.) 1. Key handover methods follow Listing Information or the parties' agreement. 2. If keys are lost, damaged, duplicated without authorization, or transferred to third parties due to a Tenant User's fault, the Tenant User must promptly contact the Company's management contact and bear reasonably necessary key replacement, call-out, and other costs under applicable law and the lease. 3. The Company handles key handover, custody, and related assistance within its contracted scope and may subcontract necessary work under Article 11. The Company remains responsible for agreed key management work whether or not it is subcontracted. Additional paid work requires prior disclosure of the scope, price, and payer and their agreement. Article 20 (Inquiries and Dispute Handling) The Company does not make legal determinations in place of a court or similar authority regarding disputes between Tenant Users and Owners or neighbors; the parties' rights and obligations follow applicable law and their agreements. The Company handles inquiries, defects, repairs, keys, move-out matters, and other matters within its duties as property manager and communicates and coordinates with the Owner as necessary. Non-intervention does not exempt the Company from its own obligations for management, collection agency services, rental debt guarantees, or optional services. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 7 Dashboard (Messages, Documents, Notices) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 21 (Messages and Records) 1. The Company provides dashboard functions for communications between Users and management of documents and billing. 2. Users must confirm the contents of their communications and agreements with each other. This does not exempt the Company from its legal or contractual obligations for its own management contact or the provision of communication and record functions. 3. The Company may review and store message contents or metadata (timestamps, etc.) to the extent necessary for investigations of legal/Terms violations, trouble handling, fraud prevention, and quality improvement. Article 22 (Electronic Delivery) The Company may deliver notices, invoices, receipts, Terms changes, and other communications electronically by email or through the dashboard. Users agree to this. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 8 Fees, Payments, and Subscription ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 23 (Fees) 1. Fees for the Service (subscription fees, service fees, Ancillary Service fees, etc.) are displayed within the Service. Unless displayed otherwise, the Service may be used free of charge. 2. Taxes and similar charges may be added, and Users bear such charges. 3. The scope of basic property management and inquiry handling follows the management agreement and other applicable agreements, and does not require enrollment in a paid option. Paid additional services are distinguished from basic work, and their scope, price, payer, and conditions are disclosed and agreed in advance. Article 24 (Payment Methods) 1. Users pay via payment methods designated by the Company (credit card, bank transfer, settlement or deduction from rent transfer amounts, etc.). 2. For bank transfers, Users bear transfer fees. If payment is not confirmed by the deadline, the Company may cancel the relevant application or suspend the relevant service in accordance with applicable law and the agreed conditions. This does not automatically terminate a lease or an existing guarantee. 3. For credit card payments, the Company or payment processor may perform authorization holds or charges only for the amounts and timing confirmed and agreed on the application or payment screen. Card-paid items do not automatically renew or become automatically recurring card charges unless expressly displayed and separately agreed. 4. Monthly fees and other fees charged each month may, where applicable, be settled or deducted from rent amounts received and managed by the Company through bank transfer. In such cases, the applicable fees, amounts, and settlement timing are displayed within the Service, on billing screens, in statements, or in individual agreements. Article 24-2 (Collection Agency and Discharge of Payment Obligation) 1. The Company acts under an Owner's entrustment to collect rent, common charges, renewal fees, and other amounts payable by a Tenant User to the Owner. When the Tenant User completes payment of such amount by the method prescribed by the Company to the Company, a payment processor designated by the Company, or a collection account designated by the Company, and the Company confirms receipt of such amount, the Tenant User's payment obligation to the Owner in the same amount shall be deemed discharged at that time. 2. Notwithstanding the preceding paragraph, if the Company does not ultimately receive the money due to a chargeback, reversal, returned transfer, refund, unauthorized use, payment cancellation, or another event not attributable to the Company, the Tenant User must pay the unpaid amount or take other necessary action in accordance with a request from the Company or the Owner. 3. The categories of amounts covered by the preceding paragraphs, the applicable payment methods, and any other necessary conditions shall be as set forth on the application screen, billing screen, dashboard, individual agreement, or other conditions separately indicated by the Company. Article 25 (Failure to Pay; Unpaid Amounts) 1. If payment is not completed, the Company may re-bill, suspend functions, restrict accounts, or take other measures. 2. Users remain responsible for unpaid amounts and associated costs (including reasonable collection costs). Article 26 (Monthly Fees and Recurring Services) 1. Monthly fees and recurring services do not automatically renew or become automatically recurring card charges solely because the User has not cancelled. The contract term, whether and how the service continues or renews, and the settlement method are displayed within the Service, on the application screen, or on the contract management screen. 2. Billing dates, cycles, fees, included features, limits, and support scope are displayed within the Service. 3. If free trials, discounts, or coupons are offered, conversion to paid use after the applicable period occurs only where conditions are displayed on the application screen and the User agrees. Article 27 (Billing for Monthly Fees and Recurring Services) 1. Monthly fees, recurring service fees, and related taxes/fees are charged or settled by the method displayed within the Service. Where applicable, they may be settled or deducted from rent amounts received and managed by the Company through bank transfer. 2. Billing or settlement dates may change in cases such as when the reference date does not exist in a given month. 3. Card charges are made only for the amounts and timing separately displayed and agreed. Article 28 (Cancellation of Monthly Fees and Recurring Services) 1. Users may cancel subscriptions at any time through the Company's prescribed method. 2. Unless otherwise displayed at sign-up, cancellation becomes effective at the end of the current billing cycle. 3. Monthly fees and recurring service fees already paid are non-refundable except where required by law. Article 29 (Plan and Fee Changes) The Company may change monthly fees, recurring service fees, or plan contents. For material changes, the Company will provide advance notice by reasonable means. Users may cancel before the changes take effect if they do not agree. Article 30 (Chargebacks and Unauthorized Use) 1. If a chargeback, unauthorized use, or payment cancellation occurs, the Company may suspend Transactions/Ancillary Services, request evidence, restrict accounts, and adjust payments/refunds. 2. Where the Company's operation includes paying amounts to Owners, the Company may hold, deduct, set off, or otherwise adjust payments to prepare for chargebacks, to the extent necessary (with notice of details where appropriate). Article 31 (Receipts and Statements) The Company may issue receipts and usage statements electronically. Procedures/fees for paper issuance, if required, are separately set by the Company. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 9 Rental Debt Guarantee Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 32 (Overview) 1. Under the rental debt guarantee (rent guarantee) service, ATLAS DOT ONE Japan株式会社 acts as rental debt guarantor for payment of those Tenant User obligations to the Owner that fall within the scope agreed at contracting. 2. The guarantee is governed by the "ATLAS Rent Guarantee Conditions" appendix reviewed and accepted together with the lease and by applicable individual agreements. The Company is a party to the guarantee agreement and does not act as an intermediary referring Users to an external guarantee provider. 3. The rental debt guarantee does not guarantee eligibility to move in, legality of the property, or absence of disputes. The Company's obligations for property management and other services remain in effect separately. Article 33 (Screening and Required Information) 1. Rental debt guarantees require screening by the Company. The Company may request identity verification and additional information to the extent necessary. 2. If screening is not passed, the rental debt guarantee cannot be used. Reasons may not be disclosed unless required by law. Screening approval does not replace signing the contract; formation and commencement of the guarantee follow the agreed contract and guarantee terms. Article 34 (Coverage and Scope) 1. Covered obligations, the guarantee limit, guarantee period, and exclusions follow the "ATLAS Rent Guarantee Conditions" appendix and individual agreements agreed at contracting. These Terms do not add covered obligations or increase the guarantee limit. 2. Users must review coverage, exclusions, and conditions before accepting the contract. The treatment of deposits, key money, renewal fees, restoration, repairs, cleaning, key replacement, and similar costs is determined by the guarantee terms; a general description in these Terms does not itself establish coverage. Article 35 (Conditions and Procedures for Guarantee Performance) 1. Claim procedures, claim deadlines, required documents, payment conditions, and the Company's guarantee performance follow the guarantee terms agreed at contracting. The Company performs its guarantee obligations for claims meeting those conditions in accordance with those terms. 2. Even in cases involving false declarations, missing required documents, or similar circumstances, restrictions or termination of the guarantee must be determined under applicable law and the agreed guarantee terms. These Terms alone do not add new grounds for suspension or exemption to an existing guarantee. Article 36 (Guarantee Fees) The amount, calculation method, payment timing and method, and refund treatment of initial, monthly, renewal, and other guarantee fees follow the rental conditions, "ATLAS Rent Guarantee Conditions" appendix, and individual agreements disclosed and agreed at contracting. These Terms do not impose additional guarantee fees or alter agreed fees. Refunds required by law are not restricted. Article 37 (Recourse) When the Company performs a guarantee obligation, it may seek reimbursement from the Tenant User for the amount paid and other amounts specified in the guarantee terms agreed at contracting, in accordance with applicable law and those terms. These Terms alone do not expand the scope of recourse or recoverable costs. Article 38 (Use of Information for Guarantee Operations) The Company uses identity verification information, contract information, payment status, and similar information for its own guarantee screening, guarantee performance, recourse, and related management and collection operations within the purposes stated in the Privacy Policy. Use by the Company as guarantor is not disclosure to a separate third-party guarantee provider. Personal information handled in connection with subcontracting is governed by Article 5 of the Privacy Policy. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 10 Cleaning Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 39 (Overview and Service Provider) 1. Cleaning is an optional service supplied by the Company. The specific work, price, payer, and conditions are disclosed at application. 2. The Company may subcontract cleaning and other actual work to external businesses under Article 11. They act as the Company's subcontractors, and the Company remains responsible to Users for performing the service. 3. A move-out package is an optional service that the Owner may order at move-out after reviewing its contents and price. Tenant Users are not required to use the move-out package or pay its service fee. If cleaning is included in the ordered move-out package, the same cleaning work will not be charged separately again. Responsibility for restoration costs, including treatment of ordinary wear and aging, is determined separately under applicable law and the lease. Article 40 (Application and Booking Confirmation) 1. Applicants must review the scope of work, price, payer, scheduled time, attendance requirements, and access method before applying. 2. A booking is confirmed when the Company receives and accepts the application. The Company remains the contracting party for the service even if a subcontractor performs the work. Article 41 (Access and Key Handling) 1. Applicants must secure the access rights necessary for the work and confirm key handover arrangements with the Company. The Company and its subcontractors act within that authority and the agreed arrangements. 2. The Company takes reasonable measures to manage keys and access, including handling by subcontractors. Requests for Users to safeguard valuables or provide other cooperation do not exempt the Company from its own management obligations. 3. Call-out or cancellation fees when work cannot be performed due to lack of access or similar circumstances follow the conditions disclosed and agreed before application and applicable law. Article 42 (Cancellation and Rescheduling) Deadlines, fees, and treatment of no-show cancellations are indicated on the application screen, and Users agree to them. Article 43 (Quality and Rework) 1. The Company discloses cleaning quality standards, rework conditions (including deadlines and scope), and the contact point on the application screen. The Company receives inquiries and responds under the contract even where a subcontractor carried out the work. 2. Reports after the reporting deadline or issues unrelated to the work may fall outside voluntary rework coverage, but this does not exclude the Company's liability or the User's rights under applicable law or the contract. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 11 Post-Move-Out Repair Cost Estimation Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 44 (Overview and Service Provider) 1. Repair cost estimation is an optional service supplied by the Company to provide approximate or detailed estimates for damage, soiling, or other repairs after move-out. 2. The Company may subcontract inspection, estimation, or other actual work to external businesses under Article 11. Subcontractors do not become the User's contracting party, and the Company remains responsible for performing the agreed service. An estimate alone does not constitute an order for repair work or establish a Tenant User's liability for the cost. Article 45 (Nature of the Estimate) 1. An estimate may include judgment based on onsite inspection, photos/videos, and declarations, but it is not a legal adjudication (arbitration/mediation). 2. Final decisions regarding scope and cost allocation are determined by the lease, applicable law, and agreement between the parties. The Company does not act as an adjudicator of disputes. Article 46 (Access and Attendance) The Company discloses access and attendance requirements and key handling on the application screen. The Company and its subcontractors act within proper access authority and the agreed arrangements. Call-out or cancellation fees for lack of access or similar circumstances follow the conditions disclosed and agreed in advance and applicable law. Article 47 (Cancellation and Changes) Cancellation/change deadlines and fees are indicated on the application screen, and Users agree to them. Article 48 (Additional Work) If assumptions for an estimate change, additional investigation or estimation may become necessary. Before performing work that incurs additional fees, the Company discloses the work, amount, and payer and obtains the applicant's agreement. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 12 Prohibited Acts ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 49 (Prohibited Acts) Users must not engage in any of the following: (1) registering/posting false information; impersonation; fraud; misleading displays (2) acts violating laws, public order and morals, or these Terms (3) infringing rights of the Company or third parties (copyrights, portrait rights, privacy, reputation, credit, etc.) (4) nuisance, discrimination, threats, harassment, excessive solicitation, spam (5) unauthorized access; scraping; reverse engineering; vulnerability probing; interference (6) intentionally circumventing the Company's procedures to avoid fees where the Company has established rules (7) providing benefits to anti-social forces or acts raising suspicion of such relationships (8) other acts the Company reasonably deems inappropriate ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 13 Content and Intellectual Property ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 50 (Intellectual Property) 1. Intellectual property rights related to the Service belong to the Company or rightful owners. 2. Rights in content posted by Users belong to Users or rightful owners; however, Users grant the Company a royalty-free license to use such content to the extent necessary to provide, improve, and promote the Service. 3. Users may post only content that does not infringe third-party rights and must resolve any infringement at their own responsibility and expense. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 14 Changes, Suspension, and Termination of the Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 51 (Changes and Suspension) The Company may change, suspend, or terminate all or part of the Service due to maintenance, failures, third-party service outages, disasters, or legal changes. Article 52 (Data Loss) The Company endeavors to protect data within a reasonable scope, but data may be lost due to failures. Users should back up data as necessary at their own responsibility. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 15 Disclaimers and Limitation of Liability ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 53 (Responsibilities of the Lease Parties and the Company) 1. The Owner and the Tenant User respectively bear the landlord's and tenant's obligations under applicable law and the lease. The Company's position as neither landlord nor tenant does not exempt it from its own obligations for management, collection agency services, rental debt guarantees, or optional services. 2. For false listings, inability to move in, key issues, repairs, move-out, refunds, and other Transaction-related issues, the Company remains liable under applicable law and the relevant agreements for damage caused by its own failure to perform its obligations or matters attributable to it. Article 54 (Responsibility for the Company's Services) 1. As the provider of management, collection agency services, rental debt guarantees, and optional services, the Company bears responsibility under applicable law and the relevant agreements. Subcontracted performance does not exempt the Company from its obligations to Users. 2. Where the Company is liable for damages, compensation is limited to direct and ordinary damages to the extent permitted by law. This limitation does not apply to the Company's willful misconduct or gross negligence or where limitation is prohibited by law. 3. For business Users, damages are capped, to the extent permitted by law, at the total consideration received from that User during the preceding 12 months for the service that caused the damage. This cap does not apply to the Company's willful misconduct or gross negligence. 4. The preceding two paragraphs do not reduce or exempt performance of guarantee obligations assumed by the Company, remittance or return of rent and other money received, refunds required by law or contract, or other primary performance obligations. The scope and limit of guarantee obligations follow the agreed guarantee terms. 5. No disclaimer or limitation in these Terms excludes liability that cannot be limited under the Consumer Contract Act or other applicable law, or the Company's primary contractual performance obligations for management, collection agency services, rental debt guarantees, or optional services. Article 55 (Force Majeure) Responsibility for delay or inability to perform due to causes beyond the Company's reasonable control, including power outages, communications failures, disasters, war, riots, strikes, or administrative orders, is determined under applicable law and the relevant agreements. The Company makes reasonably possible efforts to notify Users of effects, mitigate harm, and resume operations. This Article does not automatically extinguish guarantee obligations, obligations to remit or return money already received, or other obligations, and does not exempt the Company from statutory liability for its willful misconduct or negligence. Article 56 (Disputes with Third Parties) Rights and obligations in disputes with Owners, Tenant Users, neighbors, or other parties follow applicable law and the relevant agreements. The Company does not guarantee a legal determination or resolution of disputes, but handles necessary inquiries, verifies facts, and communicates and coordinates with the Owner as property manager. The Company serves as the contact for issues concerning its management, collection agency services, rental debt guarantees, optional services, or subcontractors' work and is not exempt from its contractual responsibility merely because an issue involves a third party. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 16 Indemnification ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 57 (Indemnification) If a User intentionally or negligently violates these Terms and thereby causes direct and ordinary damage to the Company, the User shall indemnify the Company for such damage. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 17 Exclusion of Anti-Social Forces ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 58 (Anti-Social Forces) 1. Users represent and warrant that they are not anti-social forces and have no relationship with them. 2. If a User violates the preceding paragraph, the Company may suspend use, terminate the agreement, or take other measures without prior notice. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 18 Notices and Communications ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 59 (Notices) Notices from the Company to Users may be made by sending to the registered email address, displaying on the dashboard, or other methods deemed appropriate by the Company, and are deemed received at the time they would ordinarily reach the User. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 19 Amendments to the Terms ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 60 (Amendments) The Company may amend these Terms in accordance with applicable law. The amended Terms will be announced within the Service or by other means, and will apply from the effective date specified at the time of announcement. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 20 Governing Law, Jurisdiction, Severability, Language, and Miscellaneous ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 61 (Governing Law and Jurisdiction) 1. These Terms and the service agreement between the Company and Users are governed by the laws of Japan. 2. Transactions and related matters concerning rental properties located in Japan (including leases, move-in/move-out, payment of rent and other amounts, repairs, and restoration) are, in principle, governed by Japanese law even if an Owner or Tenant User is a foreign national or resides or is located outside Japan. 3. Any dispute between the Company and Users arising out of or relating to the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. Article 62 (Severability) If any provision of these Terms or part thereof is held invalid or unenforceable, the remaining provisions continue to be valid and enforceable. Article 63 (Consultation) If matters are not provided for in these Terms or questions arise, the Company and Users will resolve them through good-faith consultation. Article 64 (Language) The governing text of these Terms is the Japanese version. Any English, Chinese, or other translations are provided for convenience only; in case of discrepancy, the Japanese version prevails. Supplementary Provision These Terms shall take effect on 2026-09-27.