Commerce disclosure

Prices

Routine inquiries and the contact service are included in basic support, with no extra charge or enrollment. Check the pricing and application pages for rent guarantees, key exchange, viewing assistance, move-out packages and other services.

Listing fee and publication period

The listing fee is JPY 0 per property. Saving a property does not publish it. After identity approval and the required checks, selecting Publish starts a one-month publication period. Afterwards the listing is automatically unpublished, while its details remain saved. Publish again from property management.

Other required costs

Internet connection fees and any other costs required for internet use. Mobile data charges may apply when using a mobile device.

Payment methods

No payment is required to publish a property. Paid optional owner services use card payments. Rent payment methods are selected from those made available by the owner. Check the relevant application and contract pages.

ATLAS basic support

Routine inquiries to ATLAS are included in basic support. Ask about equipment, neighbors, contracts, payments, renewal or move-out without enrollment or an additional support fee. Repairs, equipment replacement and cleaning require agreement on the work, price and payer before proceeding. Sending an inquiry does not create a work charge.

Payment timing

Payment timing for rent and rent guarantee fees is shown on the pricing page, application confirmation, confirmed contract terms and invoices.

Service start timing

Online services are available after registration. Property publication requires identity approval and the applicable listing checks.

Cancellation

Cancellation procedures, effective dates and refund conditions for monthly services are displayed on the relevant application, contract or account pages.