Resident Support
Support for residents from search to contract and post move-in procedures.
Viewing to application
Understand the process from scheduling a viewing to submitting an application.
- Viewing reservation flow
- Reschedule or cancel viewing
- Move-in application
- After applying (review, result, withdrawal)
After application (screening, results, withdrawal)
A clear summary of what to prepare after applying, including before/after contract steps.
- Contract & move-in preparation
- Contract prep & required documents
- Move-in day checklist (keys, utilities, first payment)
Payments & statements
Find how to check payments and get documents for expense submissions.
- Initial costs breakdown
- Payments & billing
- Receipts & statements (for expenses/company submission)
During tenancy support
Know what to do for urgent trouble and everyday tenancy concerns.
- After move-in help
- Emergency response (water leak, lost key, outage, gas smell)
- How to use messages/notifications (contact, photo attachment, missing alerts)
- Safety tips (payment routes, scams, personal information)
Move-out
A step-by-step guide from notice to final settlement and key return.
- Move-out and cancellation flow