Resident Support
From booking a viewing to getting help after moving in. Start with what you need today.
Start with your home searchWhat would you like help with?
Viewing to application
Understand the process from scheduling a viewing to submitting an application.
See the steps
Application & lease preparation
A clear summary of what to prepare after applying, including before/after contract steps.
See the steps
Payments & statements
Find how to check payments and get documents for expense submissions.
See the steps
During tenancy support
Know what to do for urgent trouble and everyday tenancy concerns.
See the steps
Move-out
A step-by-step guide from notice to final settlement and key return.
See the stepsKnow your costs in advance.
Routine inquiries to ATLAS are included in basic support. Ask about equipment, neighbors, contracts, payments, renewal or move-out without enrollment or an additional support fee.
Pricing & initial costs
ATLAS basic support
Included at no extra charge; no enrollment
Routine inquiries to ATLAS are included in basic support. Ask about equipment, neighbors, contracts, payments, renewal or move-out without enrollment or an additional support fee.
Repairs, equipment replacement and cleaning require agreement on the work, price and payer before proceeding. Sending an inquiry does not create a work charge.
About ATLAS basic supportRent guarantee service
Residents must join the rent guarantee service at move-in.
- Initial guarantee fee: 30% of total monthly rent
- Monthly guarantee fee: 0.7% of total monthly rent
- Renewal guarantee fee: ¥10,000 every 2 years
On ATLAS DOT ONE, you can search for properties with no key money. Monthly payment details and estimated initial costs are shown on property detail and application confirmation screens.