SUPPORT

SupportChoose the right support route for your rental needs.

Get guidance for property search, listing, applications, contracts, payments, and post move-in questions. Resident and owner support pages are organized by topic, and the contact desk is available below.

Common topics

Confirm initial costs or monthly payments
Understand viewing, application, and contract steps
Check listing fees and optional services
Find help during tenancy or move-out

For residents

Check home search, viewings, applications, initial costs, and post move-in help.

For owners

Check listing setup, conditions, viewings, contracts, billing, transfers, and move-out support.

ATLAS services

ATLAS Basic Support

Help with equipment, contracts, payments, and everyday tenancy concerns. Learn who can use the service and how to contact us.

Rent management

Manage rent for an occupied home while keeping the current lease. See fees, resident invitations, and how payments are tracked.

Owner listing consultation

Ask about property listing, fees, viewing methods, and the flow before contract.

Owner listing consultationGo to consultation form

Contact

Choose your preferred contact method.

Select a support channel

Chat on LINE

24/7 intake, fast response

Add us and send a message.

Intake: 24h / Replies: 10:00-20:00 JST

Contact via LINE

Call us

10:00-18:00 JST, all days

Our staff will hear your needs and suggest suitable options.

070-9475-3036

Send inquiry form

Takes about 30 seconds

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