SUPPORT
Choose the right support route for your rental needs.
Get guidance for property search, listing, applications, contracts, payments, and post move-in questions. Resident and owner support pages are organized by topic, and the contact desk is available below.
Common topics
- Confirm initial costs or monthly payments
- Understand viewing, application, and contract steps
- Check listing fees and optional services
- Find help during tenancy or move-out
For residents
→Check home search, viewings, applications, initial costs, and post move-in help.
For owners
→Check listing setup, conditions, viewings, contracts, billing, transfers, and move-out support.
Multilingual support
→Ask about screening, required documents, communication methods, and renting in Japan.
Owner listing consultation
Ask about property listing, fees, viewing methods, and the flow before contract.
Go to consultation formTalk to us anytime about your next home.
Choose your preferred contact method.
Multilingual support
We support both Japanese and foreign residents with rental search, applications, and move-in questions.
Support scope
Legal documents and important disclosures are based on Japanese originals. Translated text is provided as support/reference when available.
FAQ
- Can Japanese residents use ATLAS too?
- Is there a fee to publish or republish a property?
Select a support channel
24/7 intake, fast response
Add us and send a message.
Intake: 24h / Replies: 10:00-20:00 JST
10:00-18:00 JST, all days
Our staff will hear your needs and suggest suitable options.
Call now (+81-70-9475-3036)Takes about 30 seconds
FAQ
Can Japanese residents use ATLAS too?
Yes. ATLAS is available to both Japanese and foreign residents.
Is there a fee to publish or republish a property?
No. Publishing and republishing a property are free. The listing stays public for one month from the Publish action, then is automatically unpublished without auto-renewal. To publish it again, explicitly select Publish from property management. Optional services are priced separately.
Is the resident contact desk required for owners?
No. It is optional. Only owners who want the service use it. If enabled, ¥500 per unit/month is charged.
Is ATLAS resident support required?
No. It is optional. Only residents who want the service use it. The fee is ¥1,500/month when selected.
How much is the rent guarantee fee?
The initial guarantee fee is 30% of total rent, the monthly guarantee fee is 0.7% of total rent, and the renewal guarantee fee is ¥10,000 every two years.
What happens for owners if rent is overdue?
When rent is overdue, rent is guaranteed for up to three months. ATLAS checks the situation, sends reminders, and supports next steps based on the contract terms and applicable laws as needed.
Do you offer key management?
Key management is not currently provided. Please follow the instructions for each property to confirm how keys are handed over for viewings or move-in.
Is ATLAS a property management company?
No. ATLAS DOT ONE is not a property management company. It is an online rental listing platform where owners publish properties and proceed with communication, applications, and contract preparation with prospective residents.