ATLAS basic support
From equipment problems to contract questions. We help clarify the situation and coordinate between owners and residents when needed.
Included at no extra charge; no enrollmentOwners and residents can also message each other directly.
A place to start with everyday questions.
Equipment, furniture and home issues
The air conditioner stopped working. There is a leak.
Noise and neighbours
Noise or another issue feels difficult to raise directly.
Rent and payments
You want to check a charge or a bank transfer.
Contract, renewal and move-out
You need to know the steps for renewal or moving out.
For residents
View the guideFor owners
Ask ATLAS for help with resident communication, equipment, contracts, payments and move-out matters.
View the guideFrom request to resolution
Tell us what happened
Sign in and open “Contact ATLAS”. Select the relevant home, contract and category, describe the situation, and attach photos if helpful.
Follow replies and progress
You receive a reference number and can follow replies and the Received, In progress or Completed status in your support history. Reply to the same request about the same issue.
Coordinate the next steps
ATLAS contacts the owner when their confirmation is needed. Sending a further reply also reopens a completed request.
When support is available
ATLAS residents and owners can ask for help after move-in and while preparing a contract before move-in. Select the relevant home and contract so ATLAS can address your situation.
Before a contract or after moving out
After move-out or the end of a contract, you can reply to existing requests and open new requests about contracts or payments. Residents without a contract can send general enquiries about payments, contracts or other topics.
How your information is handled
Your conversation is initially visible only to you and ATLAS. ATLAS may share necessary details and photos with the other party to your contract (owner or resident) or a service provider to handle your request.
Consultation and work costs
Routine inquiries
Included at no extra charge; no enrollmentRepairs and other work
Repairs, equipment replacement and cleaning require agreement on the work, price and payer before proceeding. Sending an inquiry does not create a work charge.
Pricing and servicesHave something to discuss?
Sign in to send a request and view your support history.