Resident Support
Move-out and cancellation flow
Guidance from move-out request to inspection, settlement, and key return.
A complete guide to finish your move-out steps without missing anything, from request to settlement.
Move-out/cancellation flow
STEP 1
STEP 1: Move-out request
Submit request on ATLAS with preferred move-out date, inspection candidates, phone number, and optional reason.
STEP 2
STEP 2: Move-out inspection
Room condition is checked and recorded with photos. Prepare room and notes in advance.
STEP 3
STEP 3: Restoration
Cleaning/repairs are performed as needed. Cost responsibility depends on condition/cause.
STEP 4
STEP 4: Deposit settlement
Deposit is settled: refund balance or additional invoice if costs exceed deposit.
STEP 5
STEP 5: Key return
Return all keys according to contract guidance; incomplete return can delay settlement.
Move-out requests generally follow the notice period in your lease (often one month). If timing exceeds deadline, coordination with the landlord may be required.
Inspection prep (recommended)
- Move belongings out and leave room empty as much as possible
- Note areas you want to confirm during inspection
- Take photos in advance for any damage/defects
Restoration basics
- Normal wear and age-related deterioration are often landlord responsibility.
- Damage/stains due to negligence or improper use may be tenant responsibility.
Deposit settlement
Settlement may result in refund or additional invoice depending on actual costs.
Settlement statement checkpoints
- What fee item is charged
- Tenant vs landlord responsibility
- Target area and reason/evidence
Key return
Return keys according to contract/instructions. Delays can affect settlement and relisting preparation.
Check at return
- Main entrance key and spare keys
- Mailbox/delivery box/common-area keys
- Card keys borrowed from property (if any)
Pre move-out checklist
- Completed move-out request
- Confirmed move-out date and inspection time
- Confirmed cancellation/stop procedures for electricity, gas, water, and internet
- Submitted mail forwarding request
- Took room photos (areas of concern)
- Prepared all keys
- Confirmed refund bank account (if needed)
FAQ
How many days in advance is move-out request required?
- Follow the notice period defined in your contract. Check contract details on ATLAS.
Can I change inspection date/time?
- Yes. Contact via ATLAS message as early as possible.
Will I get full deposit back?
- It depends on settlement for restoration/cleaning and other costs.
What if I lost my key?
- Contact ATLAS immediately. Key replacement may be required for security.