Check the notice period in your lease first, then complete the process in order: request, inspection and handover, key return, restoration, and settlement.
Move-out costs
Cleaning or repair costs may be included in the settlement depending on the lease, length of tenancy, room condition, and cause. Normal wear and aging are generally the owner's responsibility, while damage caused intentionally, negligently, or through improper use may be the resident's responsibility.
Use of the ATLAS DOT ONE move-out package by the owner does not automatically increase the resident's share. The final allocation is determined from the lease, on-site records, and the itemized estimate.
Move-out/cancellation flow
- 1
Move-out request
Submit request on ATLAS DOT ONE with preferred move-out date, inspection candidates, phone number, and optional reason.
- 2
Move-out inspection
Room condition is checked and recorded with photos. Prepare room and notes in advance.
- 3
Key return
Return every key at handover as instructed and keep the return record. Missing keys can delay settlement.
- 4
Restoration
Cleaning or repairs are arranged as needed. Responsibility depends on the contract, condition, and cause.
- 5
Settlement
Review the itemized settlement and respond on ATLAS DOT ONE. The result may be a refund or an additional invoice.
The notice period written in your lease is the source of truth. If the deadline has passed, contact the owner through ATLAS DOT ONE before deciding the move-out date.
Inspection prep (recommended)
- Move belongings out and leave room empty as much as possible
- Note areas you want to confirm during inspection
- Take photos in advance for any damage/defects
Key return
Return every key at handover according to the lease and on-screen instructions. Incomplete return can delay restoration and settlement.
Check at return
- Main entrance key and spare keys
- Mailbox/delivery box/common-area keys
- Card keys borrowed from property (if any)
Restoration basics
- Normal wear and age-related deterioration are often landlord responsibility.
- Damage/stains due to negligence or improper use may be tenant responsibility.
Deposit settlement
Settlement may result in refund or additional invoice depending on actual costs.
Settlement statement checkpoints
- What fee item is charged
- Tenant vs landlord responsibility
- Target area and reason/evidence
Pre move-out checklist
- Completed move-out request
- Confirmed move-out date and inspection time
- Confirmed cancellation/stop procedures for electricity, gas, water, and internet
- Submitted mail forwarding request
- Took room photos (areas of concern)
- Prepared all keys
- Confirmed refund bank account (if needed)
FAQ
How many days in advance is move-out request required?
- Follow the notice period defined in your contract. Check contract details on ATLAS DOT ONE.
Can I change inspection date/time?
- Yes. Contact via ATLAS DOT ONE message as early as possible.
Will I get full deposit back?
- It depends on settlement for restoration/cleaning and other costs.
What if I lost my key?
- Contact ATLAS DOT ONE immediately. Key replacement may be required for security.