Resident Support
After applying (review, result, withdrawal)
Track statuses after applying, common follow-ups, next steps after approval, and withdrawal methods.
This page summarizes what to prepare after applying, in order from before contract to move-in start.
From "Application → Screening → Result → Contract preparation → Move-in start", including withdrawal (cancellation) guidance.
1. Flow after applying (screening & result)
STEP 1
STEP 1: Application received
Your application is accepted and status updates begin. Further communication is handled on the application page/chat.
STEP 2
STEP 2: Document check (if required)
Depending on the property, ID or income proof may be required. Submit requested files via ATLAS following instructions.
STEP 3
STEP 3: Screening
Screening is conducted based on submitted information. Additional documents/details may be requested.
STEP 4
STEP 4: Result notification
Approved: proceed to contract prep. Not approved: you can consider another property.
2. Common additional requests (tips to move faster)
- ID resubmission (cropped image, expired document, etc.)
- Additional income proof (different month / different document)
- Employment information verification
- Reconfirmation of preferred move-in date and number of residents
- Payment method confirmation (card/bank transfer varies by property)
3. About withdrawal (application cancellation)
- If your situation changes, complete withdrawal as early as possible.
- Withdraw from the application page (or application chat).
- For last-minute withdrawal, also leave a quick chat message to help coordination.
- Even during screening, withdrawal may still be possible depending on status (screen guidance takes priority).
4. What to do after approval
After approval, move to contract preparation and complete required checks before move-in start.
- Review contract details (rent, common service fee, move-in date, etc.)
- Submit required contract documents
- Join fire insurance and submit policy (if required)
- Check move-in day guidance (e.g., key handover)
5. Related pages
- Contract prep & required documents
Summary of required documents, responsible parties, and submission timing.
- Move-in day checklist (key handover, utilities, first payment)
Use this to avoid missing tasks on move-in day.