This page summarizes emergency contacts during tenancy and how to consult for everyday issues. Basic contact can be made via ATLAS DOT ONE chat/contact form.
ATLAS DOT ONE resident support
This optional service costs ¥1,500 per month and lets you consult ATLAS DOT ONE about concerns during your tenancy.
For equipment problems, neighborhood concerns, dissatisfaction with the property, or questions about the contract, renewal, or move-out, ATLAS DOT ONE helps organize the issue and supports communication with the owner.
Repair work, equipment replacement, contractor call-out charges, parts, and other actual costs are not included. This service is not an emergency dispatch service.
First checks
- Is this an emergency related to safety?
- Can you prepare photos, occurrence time, and situation details? (This speeds up response.)
Emergency response
Examples considered urgent
- Water leak (possible impact to downstairs)
- Lost key / lockout (security or inability to return home)
- Power outage (wide area / breaker abnormality)
- Gas smell (safety risk)
- Fire / injury or other life-threatening situation
Do these first (highest priority)
- Fire/injury/danger: call 119 / 110 as needed.
- Gas smell: ventilate, avoid open flames, stop use.
- Water leak: stop water supply and prevent further damage.
- Power outage: check breaker and nearby conditions.
- Lost key: contact quickly from security perspective.
Template when contacting ATLAS DOT ONE
- Occurrence time:
- Address / Room number:
- What happened:
- Current danger status:
- Photo / video:
- Phone number:
Post move-in non-emergency issues
For non-emergency issues, organizing facts before contacting helps faster resolution.
Facilities (failure/malfunction)
- Example: AC not working / water heater not igniting / drainage issue / door not closing.
- Before contact: breaker, remote battery/settings, valve status, error display.
- Send: since when, symptoms/reproducibility, location/part, photos/videos/error code/model if possible.
Neighborhood (noise/common-area manners)
- Examples: late-night noise, garbage rule issues, belongings left in common areas.
- Tip: organize facts (time, type of sound/place/situation) rather than emotions.
- Send: occurrence date/time/frequency and any evidence (notes/photos).
Payments (rent/billing)
- Examples: bank transfer not reflected, partial payment, or a question about an invoice.
- Before contact: check the target month, amount, “Bank transfer account,” and payment history.
- Send the transfer date, amount, sender name, and a transfer receipt or screenshot if available.
Contract changes
- During tenancy, contract terms at move-in generally take priority.
- Changes require agreement by both resident and landlord; reflected through ATLAS DOT ONE procedures.
- Send: what to change, from when, and brief reason.
Messages and notifications
- In-tenancy communication is available via ATLAS DOT ONE messages.
- For equipment issues, attach photos/videos to speed up support.
- Photo tip: overall view → close-up → error display in bright place.
If notifications do not arrive
- ATLAS DOT ONE notification setting is not OFF
- Mail is not in spam folder
- Device notification permission is ON
- Logged-in account is correct
Safety notes
Payments
- Follow payment instructions shown on ATLAS DOT ONE.
- If asked to transfer to external links/personal accounts, contact support before paying.
Personal information
- Handle ID, bank account, and login information carefully.
- If suspicious contact occurs, keep evidence (screenshots) and consult ATLAS DOT ONE.