Resident Support
Payments & billing
Guidance for initial payment, monthly rent, and billing checks.
This section summarizes monthly payment checks and how to get submission documents (receipts/statements).
Pages in this category
- Initial costs breakdown
- Payments & billing
- Receipts & statements (for expenses/company submission)
What to do this month
- Check your monthly payment deadline.
- If there is unpaid status, complete payment as soon as possible.
Monthly flow
STEP 1
Invoice confirmed
Monthly billing details are shown on ATLAS.
STEP 2
Payment (card / bank transfer)
Payment method depends on property and contract conditions.
STEP 3
Payment status reflected
Status updates to paid / unpaid / failed payment.
STEP 4
Check statement
Get receipt if needed.
How to read status (examples)
- Paid: payment completed / deposit confirmed
- Unpaid: payment not confirmed by due date
- Failed card payment: payment did not complete due to card error
If card payment fails
- Check card expiry date, limit, and 3D Secure.
- Update card information and retry payment.
- If unresolved, follow on-screen guidance and contact support.
Bank transfer notes
- If transfer destination/name is incorrect, reflection may be delayed.
- After transfer, there may be a time lag before reflection (on-screen display takes priority).