Check the amount, deadline and bank details on the Payments screen before making a bank transfer. Return to the same screen to check payment status and statements.
Check before transferring
- Match the property, target month, remaining amount, deadline, and bank transfer account before transferring.
- If a previous transfer is shown as “Confirming payment,” do not send the same payment again.
Monthly flow
Invoice issued
Check the property, target month, amount due, remaining balance, and deadline on ATLAS DOT ONE.
Wait for the bank transfer account
If “Bank transfer details are being prepared” is shown, wait. Transfer only after “Bank transfer account” and its details appear.
Bank transfer
Use the displayed account details and transfer the exact remaining amount by the deadline.
Deposit and allocation
After the bank accepts the transfer, ATLAS DOT ONE verifies it and applies it to the relevant invoice.
Review status and documents
Confirm the invoice is paid and open the statement or receipt when needed.
What you can check on the payment screen
- Payment balance, applicable invoices, and oldest due date
- “Bank transfer details are being prepared” / “Bank transfer account” display
- “Invoices & charges” status and recent payment history
Payment status labels
- Unpaid
- no deposit has yet been applied to the invoice
- Confirming payment
- the deposit is being verified; avoid a duplicate transfer
- Partially paid
- only part of the invoice has been applied; check the remaining balance
- Paid
- the required amount has been deposited and applied
- Overdue
- the deadline has passed while a balance remains
Bank transfer account display
- “Bank transfer details are being prepared”: do not transfer yet; check again in a few minutes.
- “Bank transfer account”: confirm the bank, branch, account type, account number, account name, and transfer amount before sending payment.
If a transfer is not reflected
- Bank processing and reconciliation can create a delay. Refresh the payment screen and check the latest status.
- Do not transfer the same invoice again while its status is “Confirming payment.”
- If it remains unreflected, send ATLAS DOT ONE the transfer date, amount, sender name, destination account, and receipt.
- If the amount was short, check the remaining balance and transfer only that balance.