How to coordinate viewing schedules
Option 1
Self-guided viewing by applicant only
The applicant views the property on their own. Sending clear same-day instructions helps reduce trouble.
Recommended flow
- Once the date and time are fixed, share lockbox location, entry steps, and exit rules in one message
- It is recommended to share the passcode right before the viewing (e.g., 1 hour before start)
- Clearly state exit rules (lock the door, turn off lights, etc.)
What to include in same-day instructions (template)
- Property address / room number
- Lockbox location (easy-to-follow explanation)
- Entry-to-exit procedure (door must be locked, etc.)
- Contact method (use the ATLAS DOT ONE “Viewing Request” message thread)
Option 2
Owner accompanies the viewing
The owner attends the viewing in person. You can coordinate time and same-day communication through messages on the “Viewing Request” screen.
Recommended flow
- Clarify the meeting point (e.g., in front of the property / nearest station exit)
- Use only the “Viewing Request” message thread for late arrivals or if someone gets lost
- For each slot, reserve 30 minutes + 10-minute buffer
Option 3
ATLAS DOT ONE viewing assistance (¥7,000 / visit)
ATLAS DOT ONE handles the viewing with the applicant. The owner does not need to attend.
What we ask from owners
- Please send the key to ATLAS DOT ONE in advance
- After that, ATLAS DOT ONE handles schedule coordination and same-day operations
Handling reschedules and cancellations
Changes and cancellations are managed under ATLAS DOT ONE common rules. If there are changes, please contact us from the message thread on the “Viewing Request” screen.
When the applicant requests a reschedule or cancellation
- We ask applicants to notify us of schedule changes/cancellations as early as possible
- For a reschedule or cancellation, contact the other party as soon as you know. For a same-day delay or urgent issue, send a “Viewing Request” message immediately
- If there is a no-show or similar issue, please submit a violation report on the viewing request page. ATLAS DOT ONE will decide the handling policy
When the owner needs to change the schedule
- If a schedule change is unavoidable, contact the applicant via the “Viewing Request” message thread as soon as you know, and propose alternative dates
- If attending becomes difficult, consider switching to a self-guided viewing or ATLAS DOT ONE viewing assistance (¥7,000 / visit), depending on the situation
Important notes for self-guided viewing (lockbox)
- We recommend not sending the passcode until the schedule is finalized
- If the viewing is canceled, manage key security as needed (e.g., change the passcode)