Move-out overview
Request a move-out date
Enter your preferred move-out date on the contract page, check the notice period and rent liability end date, then submit.
- Handled by
- Resident
Review and schedule
The owner reviews the request, agrees the handover date, inspection date and key return method with the resident, and records them.
Check the handover date and rent liability end date separately.
- Handled by
- OwnerResident
Inspection and key return
Record the room condition and return all keys. ATLAS DOT ONE records completion of the handover and key return.
- Handled by
- ResidentOwnerATLAS DOT ONE
Cleaning and repairs
If neededArrange any required estimates, cleaning and repairs, and organize photos and supporting cost records. This can proceed alongside settlement.
- Handled by
- OwnerATLAS DOT ONE
Issue and review the statement
ATLAS DOT ONE issues the settlement statement. The resident agrees to the details or sends a question or dispute.
- Handled by
- ATLAS DOT ONEResident
Refund or additional payment
A refund or additional payment is made according to the settlement, and ATLAS DOT ONE verifies it. No payment is needed if the balance is zero.
- Handled by
- ATLAS DOT ONEResident
Complete the move-out process
After confirming key return, settlement and all requested work are complete, ATLAS DOT ONE completes the move-out process.
- Handled by
- ATLAS DOT ONE
Update and republish the listing
After move-out is complete, update photos, listing terms and the available move-in date, set the property to ready to list, and publish it.
Completing move-out does not automatically republish the listing.
- Handled by
- Owner
Who handles inspections, cleaning and repairs
When the owner makes the arrangements
The owner arranges the inspection, key collection, cleaning and repairs, and shares the necessary records. ATLAS DOT ONE issues the settlement statement and records completion of move-out.
When using the complete move-out package
Once the owner reviews the quote, scope of work and excluded costs and pays, ATLAS DOT ONE proceeds with the inspection, cleaning and repairs within the agreed scope.
The package is optional. You can choose it while arranging the schedule.
Basic policy for restoration and cost allocation
Normal wear / aging: Generally owner responsibility (e.g., natural wallpaper fading, equipment replacement due to age).
Negligence / improper use: Generally tenant responsibility (e.g., holes, breakage, clogging or mold spread caused by insufficient cleaning).
If judgement is difficult, prioritize evidence such as photos, estimates, and incident timeline (when/how).
Deposit settlement example
*This is only an example. Actual settlement depends on property condition, contract terms, and estimate details.
| Item | Responsible party | Example amount |
|---|---|---|
| House cleaning | Tenant | ¥35,000 |
| Normal wallpaper aging | Owner | ¥0 |
| Hole repair due to negligence | Tenant | ¥12,000 |
| Equipment replacement due to age | Owner | ¥0 |
FAQ (frequent dispute points)
How far in advance is a move-out notice required?
Submit notice by the notice period stated in the lease. If that contractual deadline has passed, review the lease terms and coordinate between the owner and resident.
What is the deadline for changing the inspection date/time?
Please contact us as early as possible. If a last-minute change is needed, notify via chat and reschedule.
How do you decide normal wear vs. tenant liability?
Deterioration unavoidable in normal use (aging and wear) is generally owner responsibility. Damage caused by negligence or improper use (holes, breakage, clogging due to poor cleaning, etc.) is generally tenant responsibility.
What happens if key return is delayed?
If keys are not returned, settlement and relisting may be delayed. Depending on the case, lock replacement may be required.
- If a key-exchange or related service was used, follow the return instructions for that service. ATLAS DOT ONE does not currently provide a key-storage service.
- Otherwise: key collection and handling should be managed by the owner.
Who obtains restoration work estimates?
This depends on the service scope agreed for the property.
- If estimate collection by ATLAS DOT ONE is included in the confirmed scope, we support estimate collection, scheduling, and progress after receiving the required information.
- If it is outside the confirmed scope, the owner handles estimate collection and arrangements.
When is the deposit settlement statement issued?
ATLAS DOT ONE issues the statement once evidence such as photos and estimates and the cost breakdown are ready. This can proceed independently of the completion of cleaning and repairs.
Can I change the refund bank account?
Yes, as long as the refund process has not started. Please report any changes early.
What is the process if there is an objection to settlement?
First, share evidence (photos, estimates, timeline) and review the details again. Parties coordinate further as needed.
When can relisting begin?
Once move-out is complete and the available move-in date and listing terms are checked, the owner sets the property to ready to list and publishes it.
ATLAS DOT ONE complete move-out package
Available within Tokyo only. ATLAS DOT ONE coordinates the move-out inspection, standard cleaning, repair and restoration quotations, proposed cost allocation, draft settlement statement, owner review, and completion report.
1R・1K / 〜25㎡¥39,800
1DK・1LDK / 25〜40㎡¥59,800
2DK・2LDK / 40〜60㎡¥79,800
3DK・3LDK / 60〜80㎡¥99,800
Over 80 m²Individual quotation
- Standard cleaning is included in the package price.
- Repair work, equipment replacement, removal of belongings, specialist cleaning, and similar work are charged separately according to the quotation.
- Final cost allocation is confirmed with the owner based on the contract, property condition, occupancy period, and other relevant circumstances.
- Available within Tokyo only.