Post move-out support

This section explains settlement, restoration, and relisting after the move-out inspection.

Clarifying who does what and when helps prevent settlement disputes and listing delays.

*Each step displays a primary owner label (responsible party may change depending on paid-plan usage).

1. STEP 1

   Move-out notice

   The resident submits move-out details (such as preferred move-out date). Notice is generally required 1 month in advance. Later submissions require owner-resident agreement.

   Resident

2. STEP 2

   Inspection (move-out check)

   Confirm room condition and keep evidence (photos/memos). Also verify key return (count/type), mailbox keys, and related accessories.

   PlanPaid plan:ATLASOtherwise:Owner

3. STEP 3

   Restoration (repairs & cleaning)

   When cleaning/repairs are needed, proceed with estimate collection, scheduling, work, and completion check. Separate normal wear/aging from negligence/improper use and organize settlement rationale.

   PlanPaid plan:ATLASOtherwise:Owner

4. STEP 4

   Settlement (deposit & costs)

   Organize cleaning/repair costs and prepare the deposit settlement statement. Liability and settlement follow the lease and property operating rules.

   PlanPaid plan:ATLASOtherwise:Owner

5. STEP 5

   Refund (or additional charge)

   Based on settlement results, process deposit refund or additional billing. Confirm required details such as refund account.

   PlanPaid plan:ATLASOtherwise:Owner

6. STEP 6

   Relisting

   Start relisting once restoration is complete and move-in availability is fixed. Review listing photos, conditions, and viewing method as needed.

   Owner

With the paid plan, you can choose “Handled by ATLAS DOT ONE” for selected post move-out steps.

*“Handled by ATLAS DOT ONE” means arrangement, scheduling, and progress support. It does not change settlement parties or basic liability principles.

If “Handled by ATLAS DOT ONE” is not selected, the owner handles those steps directly.

If judgement is difficult, prioritize evidence such as photos, estimates, and incident timeline (when/how).

*This is only an example. Actual settlement depends on property condition, contract terms, and estimate details.

• How far in advance is a move-out notice required?

  As a rule, notice is required 1 month in advance. If it is later than that, agreement between owner and resident is required.

• What is the deadline for changing the inspection date/time?

  Please contact us as early as possible. If a last-minute change is needed, notify via chat and reschedule.

• How do you decide normal wear vs. tenant liability?

  Deterioration unavoidable in normal use (aging and wear) is generally owner responsibility. Damage caused by negligence or improper use (holes, breakage, clogging due to poor cleaning, etc.) is generally tenant responsibility.

• What happens if key return is delayed?

  If keys are not returned, settlement and relisting may be delayed. Depending on the case, lock replacement may be required.

  • If key-storage service was applied: key collection and storage can be handled by ATLAS DOT ONE.
  • Otherwise: key collection and handling should be managed by the owner.

• Who obtains restoration work estimates?

  This depends on your selected post move-out option.

  • If “Handled by ATLAS DOT ONE” is selected: ATLAS DOT ONE manages estimate collection, scheduling, and progress after collecting required information.
  • If not selected: estimate collection and arrangements are handled by the owner.

• When is the deposit settlement statement issued?

  It is issued after restoration estimates and completed work details are finalized.

• Can I change the refund bank account?

  Yes, as long as the refund process has not started. Please report any changes early.

• What is the process if there is an objection to settlement?

  First, share evidence (photos, estimates, timeline) and review the details again. Parties coordinate further as needed.

• When can relisting begin?

  Relisting can start once restoration is in sight and the next move-in date is determined. Update photos and listing conditions if needed.