Post move-out support

This section explains settlement, restoration, and relisting after the move-out inspection.

Clarifying who does what and when helps prevent settlement disputes and listing delays.

*Each step displays the primary responsible party. Responsibility follows the service scope agreed for the property.

1. 1

   Move-out notice

   The resident submits move-out details such as the preferred date. The deadline follows the notice period stated in the lease. If the contractual deadline has passed, review the lease and coordinate between the parties.

   Resident
2. 2

   Inspection (move-out check)

   Confirm room condition and keep evidence (photos/memos). Also verify key return (count/type), mailbox keys, and related accessories.

   Confirmed scopeATLAS DOT ONE included: ATLAS DOT ONENot included: Owner
3. 3

   Restoration (repairs & cleaning)

   When cleaning/repairs are needed, proceed with estimate collection, scheduling, work, and completion check. Separate normal wear/aging from negligence/improper use and organize settlement rationale.

   Confirmed scopeATLAS DOT ONE included: ATLAS DOT ONENot included: Owner
4. 4

   Settlement (deposit & costs)

   Organize cleaning/repair costs and prepare the deposit settlement statement. Liability and settlement follow the lease and property operating rules.

   Confirmed scopeATLAS DOT ONE included: ATLAS DOT ONENot included: Owner
5. 5

   Refund (or additional charge)

   Based on settlement results, process deposit refund or additional billing. Confirm required details such as refund account.

   Confirmed scopeATLAS DOT ONE included: ATLAS DOT ONENot included: Owner
6. 6

   Relisting

   Start relisting once restoration is complete and move-in availability is fixed. Review listing photos, conditions, and viewing method as needed.

   Owner

The post move-out steps handled by ATLAS DOT ONE follow the service scope agreed for the property.

*ATLAS DOT ONE handling means support with arrangements, scheduling, and progress. It does not change the settlement parties or basic liability principles.

The owner handles any step that is outside the confirmed scope.

If judgement is difficult, prioritize evidence such as photos, estimates, and incident timeline (when/how).

*This is only an example. Actual settlement depends on property condition, contract terms, and estimate details.

• How far in advance is a move-out notice required?

  Submit notice by the notice period stated in the lease. If that contractual deadline has passed, review the lease terms and coordinate between the owner and resident.

• What is the deadline for changing the inspection date/time?

  Please contact us as early as possible. If a last-minute change is needed, notify via chat and reschedule.

• How do you decide normal wear vs. tenant liability?

  Deterioration unavoidable in normal use (aging and wear) is generally owner responsibility. Damage caused by negligence or improper use (holes, breakage, clogging due to poor cleaning, etc.) is generally tenant responsibility.

• What happens if key return is delayed?

  If keys are not returned, settlement and relisting may be delayed. Depending on the case, lock replacement may be required.

  • If a key-exchange or related service was used, follow the return instructions for that service. ATLAS DOT ONE does not currently provide a key-storage service.
  • Otherwise: key collection and handling should be managed by the owner.

• Who obtains restoration work estimates?

  This depends on the service scope agreed for the property.

  • If estimate collection by ATLAS DOT ONE is included in the confirmed scope, we support estimate collection, scheduling, and progress after receiving the required information.
  • If it is outside the confirmed scope, the owner handles estimate collection and arrangements.

• When is the deposit settlement statement issued?

  It is issued after restoration estimates and completed work details are finalized.

• Can I change the refund bank account?

  Yes, as long as the refund process has not started. Please report any changes early.

• What is the process if there is an objection to settlement?

  First, share evidence (photos, estimates, timeline) and review the details again. Parties coordinate further as needed.

• When can relisting begin?

  Relisting can start once restoration is in sight and the next move-in date is determined. Update photos and listing conditions if needed.