ATLAS DOT ONE Terms

ATLAS DOT ONE Terms of Service (English) Version: Version 1.4 Created: 2026-03-26 Effective Date: 2026-03-26 Business name: ATLAS DOT ONE Japan 株式会社 Person responsible for operations: Akira Takezawa Address: Taira Maison 102, 1-15-14 Adachi, Adachi-ku, Tokyo 120-0015, Japan Phone: +81-70-9475-3036 Email: AtlasOfficial@atlasincco.io ──────────────────────────────────────── These Terms of Service (the "Terms") set forth the conditions for using ATLAS DOT ONE (the "Service"). The Service provides a platform for listing and applying for rental properties as well as related services such as subscriptions, payments (credit card / bank transfer, etc.), rent guarantee, cleaning, and post-move-out repair cost estimation (collectively, the "Ancillary Services"). Important Notes - The parties to any lease or other transaction concerning a property (the "Transaction") are the tenant user and the owner. Except where expressly stated, the Company is not a party to the Transaction and does not intervene in disputes between the parties. - For Ancillary Services, the provider (the Company or a third-party provider) will be indicated on the application screen, estimate/order screen, dashboard, invoice, or similar interface. Where the Company is not the provider, the Company may act only as an intermediary. ──────────────────────────────────────── Table of Contents Chapter 1 General Provisions Chapter 2 Definitions Chapter 3 Accounts Chapter 4 Description of the Service Chapter 5 Owner Obligations for Listings Chapter 6 Tenant User Obligations / Formation and Performance of Transactions Chapter 7 Dashboard (Messages, Documents, Notices) Chapter 8 Fees, Payments, and Subscription Chapter 9 Rent Guarantee Service Chapter 10 Cleaning Service Chapter 11 Post-Move-Out Repair Cost Estimation Service Chapter 12 Prohibited Acts Chapter 13 Content and Intellectual Property Chapter 14 Changes, Suspension, and Termination of the Service Chapter 15 Disclaimers and Limitation of Liability Chapter 16 Indemnification Chapter 17 Exclusion of Anti-Social Forces Chapter 18 Notices and Communications Chapter 19 Amendments to the Terms Chapter 20 Governing Law, Jurisdiction, Severability, Language, and Miscellaneous ──────────────────────────────────────── ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 1 General Provisions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 1 (Applicability) 1. These Terms apply to all users of the Service (each, a "User"). By using the Service, you agree to these Terms. 2. Rules, guidelines, help pages, pricing tables, individual conditions, notices, and other materials displayed by the Company within the Service (regardless of name) form part of these Terms. If an individual condition conflicts with these Terms, the individual condition prevails. 3. Use of the Service may also be subject to the terms of third parties such as payment processors, guarantee providers, cleaning providers, or estimation providers. Users agree to such third-party terms where applicable. Article 2 (Formation of the Service Agreement) 1. A service agreement between the Company and the User incorporating these Terms is formed when the User starts using the Service or completes the Company's prescribed consent procedure (e.g., checking a box). 2. If the User is under 18 years of age, the User must obtain the consent of a legal guardian. Article 3 (Privacy Policy) The Company handles User information in accordance with the "ATLAS DOT ONE Privacy Policy" separately established by the Company. Users agree to the Privacy Policy. Article 4 (Recommended Environment) The Company may specify a recommended environment for the Service. The Company is not responsible for malfunctions arising from use outside the recommended environment, except where caused by the Company's willful misconduct or gross negligence. Article 4-2 (Operating Entity and Platform License) 1. The Japan-facing Service targeting rental properties located in Japan (the "Japan Service") is operated in Japan by ATLAS DOT ONE Japan 株式会社 . 2. The platform for the Japan Service is provided pursuant to an operational authorization and platform license granted by ATLAS DOT ONE, Inc., a U.S. company (the "Licensor"), to the Company. 3. Users are not parties to the license agreement (including any operational authorization agreement) between the Company and the Licensor and do not obtain any rights or obligations directly under that agreement. Unless otherwise expressly stated, the Licensor does not owe obligations to Users in connection with the Service. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 2 Definitions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 5 (Definitions) In these Terms, the following words have the meanings set forth below: (1) "User": any person using the Service (including tenant users, owners, corporate personnel, management companies, and viewers) (2) "Tenant User": a User who considers renting/using a property and applies for, enters into, and uses a property (3) "Owner": a User who lists a property and provides it to a Tenant User (individual or entity) (4) "Property": a rental target listed on the Service (housing, rooms, offices, or other spaces) (5) "Listing Information": information an Owner posts on the Service, including conditions, photos, equipment, fees, cancellation rules, and notices (6) "Transaction": all acts between a Tenant User and an Owner, including applications, reservations, lease agreements or other contracts, payments, key handover, move-in/move-out, refunds, and damages (7) "Dashboard": the function/screen in the Service where messages, notices, billing, payments, documents, and work requests can be managed (8) "Subscription": a continuing-use contract or recurring service fee (monthly, yearly, etc.) for continued use of certain features of the Service (9) "Ancillary Services": services other than providing the platform function, such as rent guarantee, cleaning, and repair cost estimation (10) "Provider": the Company or a partner/third party that provides Ancillary Services (as indicated on the application/order screen, etc.) (11) "Payment": payment and collection by credit card, bank transfer, or other methods designated by the Company (12) "Content": text, images, videos, audio, data, reviews, posts, software, and the like (13) "Licensor": ATLAS DOT ONE, Inc. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 3 Accounts ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 6 (Registration Information) 1. Depending on the function, Users may be required to register an account prescribed by the Company. 2. Users must provide true, accurate, and up-to-date registration information and promptly update it if changes occur. 3. The Company is not liable for any damages suffered by Users or third parties due to deficiencies, falsity, or delayed updates of registration information, except where caused by the Company's willful misconduct or gross negligence. Article 7 (Identity Verification and Screening) 1. For compliance, fraud prevention, unpaid-risk management, guarantee screening, security, and similar purposes, the Company may request identity verification, submission of additional information, or checks relating to anti-social forces, sanctions targets, adverse media reports, AML/CFT compliance, and similar matters. 2. The Company or a Provider may refuse or revoke registration or approval for use of the Service or an Ancillary Service based on screening results. The Company/Provider is not obligated to disclose screening criteria or reasons. Article 8 (Account Management) 1. Users are responsible for managing their IDs, passwords, and other credentials. Actions performed through an account are deemed performed by the relevant User. 2. If a User becomes aware of suspected unauthorized use, the User must promptly notify the Company and follow the Company's instructions. Article 9 (Suspension; Restriction; Deregistration) 1. If the Company reasonably determines that a User falls under or may fall under any of the following, the Company may, without prior notice, suspend use, restrict functions, suspend/delete listings, hold payments, delete posts, deregister the account, or take other necessary measures: (1) violation of these Terms or applicable laws (2) false, materially incorrect, or defective registration information or submitted materials (3) failure to provide a reasonable explanation/response by the deadline set by the Company, or continued unreachability/ignoring, in response to inquiries, correction requests, or verification requests from the Company, the counterparty User, or a manager (including management companies/landlords) (4) repeated cancellations/no-shows after application/reservation/contract formation, including refusal to accept, refusal to hand over keys, or inability to move in, or a high likelihood thereof (5) occurrence of unpaid amounts, late payments, chargebacks, or a high likelihood thereof (6) suspected involvement with anti-social forces (7) unauthorized access, fraud, impersonation, money laundering, or other improper acts, or suspicion thereof (8) any other case where the Company reasonably deems measures necessary to protect Users or operate the Service 2. The Company is not liable for damages arising from measures under the preceding paragraph, except where caused by the Company's willful misconduct or gross negligence. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 4 Description of the Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 10 (Positioning of the Service) 1. The Service consists of (i) platform functions such as listing/search/application, and (ii) Ancillary Services such as subscription, payments, guarantee, cleaning, and estimation. 2. The parties to a Transaction are the Tenant User and the Owner; unless otherwise expressly stated, the Company does not act as a party, agent, intermediary, or guarantor of the Transaction. 3. The Company does not intervene in communications or negotiations between Owners and Tenant Users, adjustment of terms, key handover, post-move-in troubles, refunds, damages, or claims. Inquiries and claims regarding a Transaction should, in principle, be directed to the Owner. 4. The Company may, within a reasonable scope, request information, send notices, suspend listings, or hold payments for compliance, user protection, or operational needs; however, the Company does not guarantee formation, performance, or resolution of Transactions. Article 11 (Indication of Provider) 1. The Provider of an Ancillary Service will be indicated on the application screen, estimate/order screen, dashboard display, billing details, or similar. 2. Where the Company is not the Provider, the Company acts only as an intermediary, and the Provider bears responsibility for performance, quality, defects, accidents, etc., except where the Company's willful misconduct or gross negligence caused damage. Article 12 (Third-Party Services) The Company may use third-party services (cloud, payment, communications, maps, identity verification, etc.) to provide the Service. Third-party outages or failures may affect the Service. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 5 Owner Obligations for Listings ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 13 (Accuracy of Listing Information; Disclosure of Material Facts) 1. Owners create Listing Information at their own responsibility and must keep it true, accurate, and up-to-date. 2. Owners must not engage in false listings, omission of material facts, misleading displays, or violations of laws (including, without limitation, the Act against Unjustifiable Premiums and Misleading Representations, the Act on Specified Commercial Transactions, the Act on the Protection of Personal Information, the Civil Code, and applicable ordinances). 3. If a property cannot be used due to rights/rules/contracts of third parties (landlords, management companies, management associations, etc.), or if use may be restricted, the Owner must clearly disclose this and explain it to Tenant Users in advance. 4. Owners represent and warrant that they have the authority to provide the property and will comply with laws, rules, and contracts necessary to conclude and perform the lease/Transaction. 5. Owners must promptly and clearly disclose facts that materially affect a Tenant User's decision (the "Material Facts") once known, and must respond to inquiries in good faith. Material Facts include, without limitation: (1) facts that must be disclosed/explained under law or good faith in transactions (e.g., matters that may constitute psychological stigma requiring disclosure) (2) serious defects/malfunctions (leaks, mold, odor, water leakage, critical equipment failures, etc.) (3) serious hygiene/safety issues (large-scale pest/rodent infestation, risk of health damage, etc.) (4) significant restrictions due to management rules or usage limitations 6. For user protection, the Company may request supporting materials (disclosure forms, management rules, repair history, photos, etc.) or correction of listings. Owners must reasonably cooperate. 7. If an Owner fails to disclose Material Facts, makes false disclosures, or if defects materially impair habitability and a Tenant User cannot reasonably use the property, the Owner may be responsible, in accordance with applicable law and the lease/Transaction, for rent reduction, refund of paid amounts, termination, damages, etc. 8. If a Tenant User suffers damages due to an Owner's false listing, omission of Material Facts, or no-show/cancellation by the Owner (including double booking, refusal to accept, refusal to hand over keys, or inability to move in), the Owner must resolve the matter at its own responsibility and expense. Article 14 (Response to Inquiries) Owners must respond in good faith within a reasonable period to inquiries from Tenant Users and the Company. Article 15 (Suspension/Deletion of Listings) 1. If the Company reasonably determines that any of the following applies or may apply, the Company may suspend, hide, or delete the listing of the relevant property: (1) Listing Information is false or misleading (2) omission or insufficiency of Material Facts that poses user-protection concerns (including matters that may constitute psychological stigma or serious hygiene/safety issues) (3) failure to reasonably respond by the deadline to the Company's correction requests, material submission requests, or inquiries (4) occurrence or high likelihood of no-shows, double booking, or inability to move in (5) suspected serious hygiene/safety issues (6) any other case where the Company reasonably deems necessary for user protection or operations 2. Suspension/deletion of a listing under the preceding paragraph does not mean that the Company terminates the Transaction (e.g., a lease). Termination must be carried out by the parties in accordance with applicable law and their contract. 3. The Company is not liable for damages arising from suspension/deletion of listings, except where caused by the Company's willful misconduct or gross negligence. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 6 Tenant User Obligations / Formation and Performance of Transactions ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 16 (Tenant User's Duty of Confirmation) 1. Tenant Users must confirm Listing Information and the Owner's conditions (fees, period, key handover method, cancellation rules, prohibited acts, restoration, etc.) before applying or contracting. 2. Tenant Users may provide necessary information (identity information, emergency contacts, etc.) to the Owner to the extent necessary. 3. Tenant Users must comply with laws, contracts, building rules, and neighborhood considerations when using a property. 4. If a Tenant User discovers serious habitability, hygiene, or safety issues or an incident, the Tenant User must promptly notify the Owner within a reasonable scope and cooperate in investigation and remediation. Article 17 (Formation of Transactions) 1. The timing and conditions of formation, payment conditions, and cancellation conditions of applications/reservations/contracts follow Listing Information, the Owner's rules, and the procedural displays within the Service. 2. The Company's functions (applications, messaging, payments, documents, etc.) assist Transaction procedures and do not guarantee formation or performance of Transactions. Article 18 (Cancellation, Refunds, Delinquency, etc.) 1. Cancellation and refund conditions for Transactions follow Listing Information and the parties' agreement. 2. Where the Company collects service usage fees or system fees, refundability and conditions follow the displays within the Service or conditions separately set by the Company. 3. Even if a Transaction cannot be performed due to force majeure such as disasters, transportation stoppages, administrative orders, or system failures, the existence of refunds/compensation is determined by the parties through discussion; the Company's liability is limited to Chapter 15. 4. If an Owner fails to disclose Material Facts, or serious defects or hygiene/safety issues materially impair habitability such that a Tenant User cannot reasonably use the property, the Tenant User may, in accordance with applicable law and the lease/Transaction, seek rent reduction, suspension of payment, termination, refund, etc. 5. If a Tenant User fails to pay rent or other amounts by the due date, the Owner or guarantee provider may issue reminders or demands. The Company may assist by dashboard notices, but has no obligation to do so. 6. If the delay in payment continues for approximately one month and, despite reminders/demands, there is no reasonable payment or consultation, or if similar delays are repeated (as a guideline, two or more times in the past 12 months), the Owner or guarantee provider may, in accordance with applicable law and the lease/Transaction, take measures such as termination, demands for vacating, suspension of guarantee, etc. The Company is not a party to the Transaction and does not act on behalf of the parties for such measures. Article 19 (Loss of Keys, etc.) 1. Key handover methods follow Listing Information or the parties' agreement. 2. If keys are lost/damaged/duplicated without authorization/transferred to third parties due to a Tenant User's fault, the Tenant User bears all costs including key replacement and service calls and resolves the matter at its own responsibility. 3. The Company is not responsible for key handover/management as it is not a party to the Transaction, except where the Company provides key custody as an Ancillary Service. Article 20 (Non-Intervention in Disputes) If a dispute arises between Tenant Users and Owners, or between Users and third parties (landlords, management companies, neighbors, etc.), the parties must resolve it at their own responsibility and expense, and the Company will not intervene in principle. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 7 Dashboard (Messages, Documents, Notices) ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 21 (Messages and Records) 1. The Company provides dashboard functions for communications between Users and management of documents and billing. 2. The Company is not responsible for the content of communications between Users, whether an agreement was reached, undelivered messages, or delayed responses. 3. The Company may review and store message contents or metadata (timestamps, etc.) to the extent necessary for investigations of legal/Terms violations, trouble handling, fraud prevention, and quality improvement. Article 22 (Electronic Delivery) The Company may deliver notices, invoices, receipts, Terms changes, and other communications electronically by email or through the dashboard. Users agree to this. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 8 Fees, Payments, and Subscription ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 23 (Fees) 1. Fees for the Service (subscription fees, service fees, Ancillary Service fees, etc.) are displayed within the Service. Unless displayed otherwise, the Service may be used free of charge. 2. Taxes and similar charges may be added, and Users bear such charges. Article 24 (Payment Methods) 1. Users pay via payment methods designated by the Company (credit card, bank transfer, settlement or deduction from rent transfer amounts, etc.). 2. For bank transfers, Users bear transfer fees. If payment is not confirmed by the deadline, the Company or Provider may cancel the application and suspend service provision. 3. For credit card payments, the Company or payment processor may perform authorization holds or charges only for the amounts and timing confirmed and agreed on the application or payment screen. Card-paid items do not automatically renew or become automatically recurring card charges unless expressly displayed and separately agreed. 4. Monthly fees and other fees charged each month may, where applicable, be settled or deducted from rent amounts received and managed by the Company through bank transfer. In such cases, the applicable fees, amounts, and settlement timing are displayed within the Service, on billing screens, in statements, or in individual agreements. Article 24-2 (Collection Agency and Discharge of Payment Obligation) 1. Where the Company has been entrusted by an Owner to collect rent, common charges, renewal fees, or any other amounts payable by a Tenant User to the Owner, and the Tenant User completes payment of such amount by the method prescribed by the Company to the Company, a payment processor designated by the Company, or a collection account designated by the Company, and the Company confirms receipt of such amount, the Tenant User's payment obligation to the Owner in the same amount shall be deemed discharged at that time. 2. Notwithstanding the preceding paragraph, if the Company is unable to finally receive such amount due to a chargeback, reversal, returned transfer, refund, unauthorized use, payment cancellation, or any other similar event, the effect set forth in the preceding paragraph shall not arise, or if it has already arisen, it shall be deemed retroactively ineffective to the extent permitted by applicable law. 3. The categories of amounts covered by the preceding paragraphs, the applicable payment methods, and any other necessary conditions shall be as set forth on the application screen, billing screen, dashboard, individual agreement, or other conditions separately indicated by the Company. Article 25 (Failure to Pay; Unpaid Amounts) 1. If payment is not completed, the Company may re-bill, suspend functions, restrict accounts, or take other measures. 2. Users remain responsible for unpaid amounts and associated costs (including reasonable collection costs). Article 26 (Monthly Fees and Recurring Services) 1. Monthly fees and recurring services do not automatically renew or become automatically recurring card charges solely because the User has not cancelled. The contract term, whether and how the service continues or renews, and the settlement method are displayed within the Service, on the application screen, or on the contract management screen. 2. Billing dates, cycles, fees, included features, limits, and support scope are displayed within the Service. 3. If free trials, discounts, or coupons are offered, conversion to paid use after the applicable period occurs only where conditions are displayed on the application screen and the User agrees. Article 27 (Billing for Monthly Fees and Recurring Services) 1. Monthly fees, recurring service fees, and related taxes/fees are charged or settled by the method displayed within the Service. Where applicable, they may be settled or deducted from rent amounts received and managed by the Company through bank transfer. 2. Billing or settlement dates may change in cases such as when the reference date does not exist in a given month. 3. Card charges are made only for the amounts and timing separately displayed and agreed. Article 28 (Cancellation of Monthly Fees and Recurring Services) 1. Users may cancel subscriptions at any time through the Company's prescribed method. 2. Unless otherwise displayed at sign-up, cancellation becomes effective at the end of the current billing cycle. 3. Monthly fees and recurring service fees already paid are non-refundable except where required by law. Article 29 (Plan and Fee Changes) The Company may change monthly fees, recurring service fees, or plan contents. For material changes, the Company will provide advance notice by reasonable means. Users may cancel before the changes take effect if they do not agree. Article 30 (Chargebacks and Unauthorized Use) 1. If a chargeback, unauthorized use, or payment cancellation occurs, the Company may suspend Transactions/Ancillary Services, request evidence, restrict accounts, and adjust payments/refunds. 2. Where the Company's operation includes paying amounts to Owners, the Company may hold, deduct, set off, or otherwise adjust payments to prepare for chargebacks, to the extent necessary (with notice of details where appropriate). Article 31 (Receipts and Statements) The Company may issue receipts and usage statements electronically. Procedures/fees for paper issuance, if required, are separately set by the Company. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 9 Rent Guarantee Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 32 (Overview) 1. The rent guarantee service is separate from the Transaction (lease). A guarantee provider may guarantee or advance payment of rent under certain conditions. 2. The guarantee provider is indicated on the application screen. If the Provider is not the Company, the guarantee contract is between the User and the guarantee provider, and the Company acts only as an intermediary. 3. The guarantee service does not guarantee move-in eligibility, legality of the property, or absence of disputes. Article 33 (Screening and Required Information) 1. Use of the guarantee service requires screening by the guarantee provider, which may request identity verification and additional information. 2. If screening is not passed, the guarantee service cannot be used. Reasons may not be disclosed. Article 34 (Coverage and Scope) 1. Covered obligations (rent, common fees, etc.), caps, periods, and exclusions are as indicated on the application screen and in the guarantee terms. 2. In general, deposits, key money, renewal fees, penalties, damages, restoration costs, repair costs, cleaning fees, key exchange fees, and utilities may be excluded. Users must confirm the scope on the application screen. Article 35 (Conditions and Procedures for Guarantee Performance) 1. Conditions for the guarantee provider's payment (delinquency period, reminders, document submission deadlines, etc.) follow the guarantee terms. 2. The guarantee may be restricted, suspended, or terminated if the User makes false statements, fails to submit required documents, commits material breaches, or engages in unlawful acts. Article 36 (Guarantee Fees) Whether there are fees (initial/monthly/renewal), amounts, and payment methods are indicated on the application screen. Fees may be non-refundable except where required by law. Article 37 (Recourse) If the guarantee provider makes an advance payment, it may seek recourse (reimbursement) from the Tenant User. Tenant Users agree to this. Article 38 (Provision of Information) Users agree that the Company may provide User information (identity verification, Transaction information, payment status, etc.) to the guarantee provider for screening and performance (see the Privacy Policy). ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 10 Cleaning Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 39 (Overview and Provider) 1. The cleaning service is a service to clean a property. 2. The Provider is indicated on the application screen. If the Company is not the Provider, the Company acts only as an intermediary and the Provider bears responsibility for performance. Article 40 (Application and Booking Confirmation) 1. Users apply after confirming the scope of work, fees, scheduled time, attendance requirements, and access method. 2. A booking is confirmed when the Company or Provider accepts the application. Article 41 (Access and Key Handling) 1. Users must secure access rights necessary for the work and specify the key handover method. 2. The Company or Provider takes reasonable management measures, but Users are responsible for safeguarding valuables. 3. If work cannot be performed due to inability to access, travel fees/cancellation fees may apply as displayed on the application screen. Article 42 (Cancellation and Rescheduling) Deadlines, fees, and treatment of no-show cancellations are indicated on the application screen, and Users agree to them. Article 43 (Quality and Rework) 1. Quality standards and rework conditions (deadline and scope) are indicated on the application screen. 2. Claims made after the reporting deadline, or issues unrelated to the work, may not be covered. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 11 Post-Move-Out Repair Cost Estimation Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 44 (Overview and Provider) 1. The estimation service provides rough or detailed estimates for repair costs after move-out. 2. The Provider is indicated on the application screen. If the Company is not the Provider, the Company acts only as an intermediary and the Provider bears responsibility for performance. Article 45 (Nature of the Estimate) 1. An estimate may include judgment based on onsite inspection, photos/videos, and declarations, but it is not a legal adjudication (arbitration/mediation). 2. Final decisions regarding scope and cost allocation are determined by the lease, applicable law, and agreement between the parties. The Company does not act as an adjudicator of disputes. Article 46 (Access and Attendance) Access/attendance requirements and key handling are indicated on the application screen. If access is not possible, travel fees/cancellation fees may apply. Article 47 (Cancellation and Changes) Cancellation/change deadlines and fees are indicated on the application screen, and Users agree to them. Article 48 (Additional Work) If assumptions for the estimate change, additional investigation/estimation may be required and additional fees may arise. Where additional fees arise, the Company or Provider will notify in advance. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 12 Prohibited Acts ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 49 (Prohibited Acts) Users must not engage in any of the following: (1) registering/posting false information; impersonation; fraud; misleading displays (2) acts violating laws, public order and morals, or these Terms (3) infringing rights of the Company or third parties (copyrights, portrait rights, privacy, reputation, credit, etc.) (4) nuisance, discrimination, threats, harassment, excessive solicitation, spam (5) unauthorized access; scraping; reverse engineering; vulnerability probing; interference (6) intentionally circumventing the Company's procedures to avoid fees where the Company has established rules (7) providing benefits to anti-social forces or acts raising suspicion of such relationships (8) other acts the Company reasonably deems inappropriate ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 13 Content and Intellectual Property ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 50 (Intellectual Property) 1. Intellectual property rights related to the Service belong to the Company or rightful owners. 2. Rights in content posted by Users belong to Users or rightful owners; however, Users grant the Company a royalty-free license to use such content to the extent necessary to provide, improve, and promote the Service. 3. Users may post only content that does not infringe third-party rights and must resolve any infringement at their own responsibility and expense. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 14 Changes, Suspension, and Termination of the Service ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 51 (Changes and Suspension) The Company may change, suspend, or terminate all or part of the Service due to maintenance, failures, third-party service outages, disasters, or legal changes. Article 52 (Data Loss) The Company endeavors to protect data within a reasonable scope, but data may be lost due to failures. Users should back up data as necessary at their own responsibility. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 15 Disclaimers and Limitation of Liability ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 53 (Disclaimer Regarding Transactions) 1. Because the Company is not a party to Transactions, the Company is not liable for any damages related to Transactions (including false listings, no-shows, inability to move in, key issues, defects, neighbor disputes, refunds, penalties, and damages), except where otherwise expressly stated. 2. This does not apply where the Company assumes obligations beyond the platform role and causes damages through willful misconduct or gross negligence. Article 54 (Responsibility for Ancillary Services) 1. If the Provider of an Ancillary Service is not the Company, the Company bears responsibility only within the scope of acting as an intermediary, and the Provider bears responsibility for performance/quality, except where the Company's willful misconduct or gross negligence caused damage. 2. If the Provider is the Company, the Company is liable only for direct and ordinary damages, excluding special/indirect damages, lost profits, and attorney fees, except where caused by the Company's willful misconduct or gross negligence. 3. For business Users, where the Company is liable for damages, liability is capped at the total consideration received by the Company from the User for the Ancillary Service that caused the damage (in the past 12 months), except where caused by the Company's willful misconduct or gross negligence. 4. For consumer Users, if liability cannot be limited under applicable law, the Company will be liable to the extent required by law. Article 55 (Force Majeure) The Company is not liable for delays or inability to provide the Service due to causes beyond the Company's reasonable control (power outages, communications failures, disasters, war, riots, strikes, administrative orders, etc.), except where caused by the Company's willful misconduct or gross negligence. Article 56 (Disputes with Third Parties) If a User enters into a dispute with third parties (Owners, Tenant Users, guarantee providers, Providers, landlords, management companies, etc.), the User must resolve it at its own responsibility and expense, and the Company will not intervene in principle. The Company may provide information within a reasonable scope if deemed necessary, but does not guarantee resolution. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 16 Indemnification ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 57 (Indemnification) If a User intentionally or negligently violates these Terms and thereby causes direct and ordinary damage to the Company, the User shall indemnify the Company for such damage. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 17 Exclusion of Anti-Social Forces ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 58 (Anti-Social Forces) 1. Users represent and warrant that they are not anti-social forces and have no relationship with them. 2. If a User violates the preceding paragraph, the Company may suspend use, terminate the agreement, or take other measures without prior notice. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 18 Notices and Communications ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 59 (Notices) Notices from the Company to Users may be made by sending to the registered email address, displaying on the dashboard, or other methods deemed appropriate by the Company, and are deemed received at the time they would ordinarily reach the User. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 19 Amendments to the Terms ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 60 (Amendments) The Company may amend these Terms in accordance with applicable law. The amended Terms will be announced within the Service or by other means, and will apply from the effective date specified at the time of announcement. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Chapter 20 Governing Law, Jurisdiction, Severability, Language, and Miscellaneous ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Article 61 (Governing Law and Jurisdiction) 1. These Terms and the service agreement between the Company and Users are governed by the laws of Japan. 2. Transactions and related matters concerning rental properties located in Japan (including leases, move-in/move-out, payment of rent and other amounts, repairs, and restoration) are, in principle, governed by Japanese law even if an Owner or Tenant User is a foreign national or resides or is located outside Japan. 3. The relationship in which the Company receives operational authorization and platform licensing from the Licensor for the Japan Service platform (including platform licensing and intellectual property matters) is governed by U.S. law. This does not mean U.S. law governs Users, and it does not create a direct contractual relationship between Users and the Licensor. 4. Any dispute between the Company and Users arising out of or relating to the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. Article 62 (Severability) If any provision of these Terms or part thereof is held invalid or unenforceable, the remaining provisions continue to be valid and enforceable. Article 63 (Consultation) If matters are not provided for in these Terms or questions arise, the Company and Users will resolve them through good-faith consultation. Article 64 (Language) The governing text of these Terms is the Japanese version. Any English, Chinese, or other translations are provided for convenience only; in case of discrepancy, the Japanese version prevails. Supplementary Provision These Terms shall take effect on 2026-03-26.